About SB

Sprinkle Berry is an online store based in Australia selling gorgeous drops of colour - Sprinkles - and original Printable designs for your creations.  Stamps sets by AnnaBelle Stamps are also exclusively available from Sprinkle Berry, with my own designs gradually being converted to digi sets!  

General Information

Payment Options

All payments are accepted via Paypal only.

If you have any questions about this then please drop me an email :)

Ordering Process

1. Your order is placed at the store and payment option selected.
2. An order confirmation email will be sent to your email address.
3. Your order will then be processed for shipment once payment has cleared.
4. Once your order has been posted you will receive an update email confirming this.

The confirmation email will include the order number and items ordered.  Use this number if you have any queries about your order.

If you don't receive the initial order confirmation email please check your spam filter.  You may need to add us to your approved email list.  If the email is not located then drop us an email, most likely the order has not gone through properly and may need to be re-entered, but we'll check it out to be sure :)
 
Refunds and Cancellations 

Sprinkle Berry strives to provide you with the best quality product and services because your satisfaction is important to me.  If you are unsatisfied for any reason, or have simply changed your mind we will accept returns within 30 days of delivery provided products are in their original packaging and unused.  The customer is responsible for return shipping.

If the wrong item was received or the item was faulty then please email us within 10 days of receiving your order and we will organise the shipping of the correct/replacement item along with a return pre-paid envelope for the incorrect/faulty item.

All Printable products are by their nature NOT refundable.  Once the checkout process has been completed your order cannot by cancelled or a refund offered.

Privacy

I am committed to protecting your privacy.  I will only use the information that I collect about you for the purpose of remitting your order and/or to contact you if I have a query with your order. All information collected by me will not be shared with, or told to any outside parties.